AMC Portal – Connect

After almost a year in the making, we’re excited to unveil an innovation that will take our customer ordering experience to the next level. Our brand-new online portal – ‘AMC Connect’ is launching early this New Year, and it’s all about making our customer’s experience with AMC as easy, efficient, and straightforward as possible.

Our Customer Service team is also ready to guide you through every step of this transition, so you’re never without support, however, below are some useful FAQS:

Some useful FAQs

General FAQs

What is the AMC online portal?
The AMC portal – AMC Connect – is a new digital platform where customers can browse, order, and manage their cable and accessory purchases directly online.
When will the portal be available?
We are planning to launch the portal in early 2025. We will reach out when the Portal is ready to ensure you are ready, followed by full instructions and login details
Will I still be able to order through my usual methods?
Yes, while the portal offers a streamlined, self-service experience, you can still place orders by phone or email if that’s your preference. We’re confident that once you see the portal in action, you’ll love the convenience it offers, but our team is always on hand to support you with any questions or during the transition.
Will it impact lead times?
No, the introduction of the portal will not affect lead times. They will remain unchanged. Just as before, you will continue to receive updates if an item is temporarily unavailable or has an extended lead time.

Access and Login

How do I access the AMC portal?
Once the portal goes live, you will receive a personalised trade login via email, along with setup instructions.
Can I add multiple users under one account?
Yes, you will be able to create multiple logins for your team to access the portal.
What if I forget my password?
There will be a password reset option on the login page to assist you.
Is there a fee to use the portal?
No, the portal is available at no additional cost for all AMC customers.

Features and Functionality

What can I do on the portal?
You can view products, check pricing, place orders, save order lists, access order history, and track orders.
How does the order history feature work?
Your previous orders will be stored and accessible for quick reordering. You can also create custom order lists for items you order regularly.
Can I upload my own data files?
Yes, you can upload your data files/CSV files directly into the system for faster ordering.
Will I be able to track my orders through the portal?
Yes, you will be able to see the status of each order from placement to delivery.
Can I save frequently ordered items?
Yes, you can save items to personalised order lists, making reordering more efficient.
Will I be able to see stock levels?
Currently, stock levels will not be visible on the portal, but you will receive updates if an item is temporarily unavailable or has an extended lead time.
Will I be able to pay online?
No, online payment is not available. Payments will continue to be processed in the same manner as they are now.

Support and Troubleshooting

What should I do if I encounter issues using the portal?
Our Customer Service team is available to help with any portal-related questions. You can reach us at sales@automarinecables.co.uk or by calling the team on: +44 (0)1204 575 234
Is training available on how to use the portal?
Yes, we will provide a user guide and video tutorials, and our team can walk you through any specific features.
Can I still get in touch with Customer Service for order support?
Yes, our Customer Service team will remain fully available to assist with all your needs.

Security and Data Protection

How is my information protected on the portal?
The portal uses secure login and data encryption to protect your account and order information.
Will my account details be shared with third parties?
No, your account details and data will remain strictly confidential and will not be shared with third parties.
How do I update my contact details on the portal?
You can update your contact details in your account settings, or contact Customer Service for assistance.

If you have further questions or require additional information, please do not hesitate to contact our team.